So it seems she has just made the matter worse. I checked with her a few hours later and she said it never disappeared so she went into the settings and added the mailbox in the advanced area again and then set the mailbox to cache for 2 years :( I then left her with it expecting the mailbox to disappear from her outlook or perhaps if lucky the remove option to work. She went to File, account settings, account settings, change, more settings, advanced and removed the mailbox, the mailbox didnt disappear, I told her to wait a while and then to try right click and remove if it didnt disappear (had a feeling that wouldnt work though as the other method is normally needed)

I told her to remove the account and re add it. Thanks for this suggestion, this is proving fairly difficult, mainly due to the enormous amount of email she has in her outlook and due to the person being difficult.

So it appears we have essentially 2 different sync issues now as Originally I thought just the new laptop was not working right.ĭoes anyone have any tips on how to rectify this? On her new laptop, that folder is empty and there is only the 4 emails in archive.įurther to this issue, she now reports her manager sent an email and instead of it showing up in the asssitants sent items as it normally would, its stuck in the outbox on her old laptop, her new laptop and even her mobile phone. Since doing that she finds that things arent synching right with her outlook.įor instance there is a folder on her old laptop that has 17 emails in her managers inbox and 4 older emails in the online archive for her manager as they are over 2 years old. Yesterday I gave her a new laptop with Windows 10 on it and Outlook 2016 Our mail server is office 365 and cloud based but our staff have Outlook installed on their laptops and connect to the cloud to get email. She has been made a delegate of this managers inbox and attached the mailbox to her Outlook 2013 on her win 7 machine around a year ago and all has been fine since. I was hoping someone may be able to give me some advice on a tricky situation I find with a managers assistant.

Outlook 2016 imap sync issues