The agent will then check if all parts are available before contacting you with a quote including the Repair, Part, and Shipping Fee, if applicable.

When you have reviewed the quotation, the assigned agent will perform tests based on the fault description to confirm the need to replace parts and what may be required. Once received you will be provided with a pre-test quotation for the repair. According to the device information you provided, the Manufacturer Warranty has expired this device is Out of Warranty. Thank you for your inquiry and we apologize for any inconvenience caused.īased on your issue's description, the device will need to come to an ASUS Authorised Service Centre for physical assessment and repair. Looking forward to your reply and your suggestions to resolve this.

I am therefore requesting that I as the owner of such a product should be guaranteed reasonable quality and shouldn't bear the cost of expensive repairs to a machine that seems destined to inherit a hardware problem as a result of an error in manufacturing design. It is clear that this issue with the GL702ZC bears similarities to the EVGA - New World scandal earlier this year Now although my laptop is out of warranty, I believe that under the Consumer Guarantees Act (NZ), a laptop such as this should be built to last longer than 4 years, which is when this model was released. What this points to, I believe, is a design flaw in this laptop model which consistently produces this result.

Repairs of machines that have been sent back to Asus have resulted in a change of the motherboard, with no other explanation given. Whats more, nobody has been able to find a satisfactory answer as to the cause of this. To my amazement, several owners have reported the exact same problem with this model (GL702ZC). I have searched extensively online through forums to investigate if others have this problem. Although I received a suggestion to update the Bios, I had already tried this (and indicated that I did so in my original email) and it did not fix the issue. I raised this issue through this support medium a few weeks ago. Fan control through ROG Gaming Center has no effect. Problem: Laptop fans operating constantly at 100% capacity.

Rog gaming center fan control